Refund Policy

This Refund Policy applies to refund-related requests connected with travel arrangements or bookings discussed and confirmed with HK Travels.

The applicability of a refund may depend on the specific booking, payment made, cancellation timing and other relevant circumstances related to the planned journey.

In certain cases, an advance payment may be requested in connection with a travel booking or planned journey. The amount and purpose of any advance payment should be discussed during the booking process.

The refundability of an advance payment may depend on the nature of the booking and the circumstances in which a cancellation or change is requested.

If you need to cancel a planned journey or booking, you should inform HK Travels as early as reasonably possible through the available communication channels.

The timing of a cancellation may be an important factor when considering whether any amount is eligible for a refund.

Refund eligibility cannot always be determined through a general rule because travel arrangements may differ depending on the route, journey date, booking details and preparation involved.

Any refund request may therefore be reviewed according to the specific circumstances connected with the relevant travel arrangement.

Cancellation requests made well before the planned journey may be treated differently from cancellations made close to the scheduled travel time.

This is because vehicle availability, scheduling and other travel arrangements may already have been considered or organised for the planned journey.

Changes to important journey details, including the travel date, pickup point, destination or timing, may affect the original booking arrangement.

Depending on the nature of the requested change, the original payment or advance amount may be considered differently from a complete cancellation request.

When a customer chooses to cancel a planned journey, the refund request may be considered based on the booking details and the timing at which HK Travels receives the cancellation information.

Customers should provide accurate booking information when requesting a cancellation so that the relevant travel arrangement can be properly identified and reviewed.

Travel plans can sometimes change because of circumstances connected with the customer, destination, timing or other practical requirements.

Where possible, customers should contact HK Travels promptly to discuss the situation and understand the available options relating to the travel arrangement.

Travel arrangements are subject to practical availability and relevant journey requirements. If a particular arrangement cannot proceed as originally discussed, the circumstances may need to be reviewed individually.

Any discussion regarding an alternative arrangement, booking change or possible refund will depend on the specific situation and information available at that time.

Travel may be affected by circumstances outside normal planning, including weather conditions, traffic disruptions, road closures, government restrictions or other unexpected events.

The effect of such circumstances on a planned journey, booking change or refund request may depend on the particular situation and should be discussed directly with HK Travels.

Where a refund is considered applicable, the processing method and timing may depend on the original payment method and the information required to complete the refund process.

Customers may be contacted if additional information is required to review or process a refund-related request.

Depending on the nature and timing of a booking, certain amounts may not always be refundable. This may depend on arrangements, expenses or commitments connected with the planned journey.

Customers should discuss the relevant booking and payment terms before confirming a travel arrangement to better understand the applicable conditions.

If you believe that a refund should be considered in relation to your travel booking, you may contact HK Travels through the available phone, email or WhatsApp communication options.

Please provide relevant information such as your name, journey details, travel date and booking information so that your request can be understood and reviewed correctly.